Zova Transport Privacy Policy
Effective Date: 25-10-2025
Zova Transport (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights under data protection law. By using our services, website, or booking platform, you agree to the practices described in this policy.
Data Controller
For the purposes of the Data Protection Act 2018 (DPA 2018) and UK GDPR, the data controller is Zova Transport Limited. Our appointed Data Protection Officer can be contacted at.
Contact details
Our full details are:
Full name of legal entity: Zova Transport Ltd
Email address: dpo@zovatransport.co.uk
Postal address: Fuel Studios kiln House, Norwich, NR2 1dx
Telephone number: (01603) 381 372
Information We Collect
We may collect and process the following personal data:
a) Information you provide directly:
- Name, address, email, and phone number
- Payment details (if applicable)
- Booking details, including passenger information
- Identification information (passport, DBS check, or similar)
- Any additional information required for special transport requirements or safeguarding
b) Information we collect automatically:
- Technical information such as IP address, browser type, and login details
- Information about your visits to our website or booking platform, including date, time, and pages visited
c) Information from other sources:
- Data from third-party service providers, partners, or agencies
- Information from analytical tools or software that help us improve our services
How We Use Your Data
Your personal data may be used for the following purposes:
Service Delivery:
- To manage and fulfil bookings, transport requests, and contracts
- To provide information about services you have requested
- To ensure the safety and security of passengers and staff
Marketing & Communication (with consent):
- To send information about our services or relevant offers
- To provide selected third parties with information about products or services that may interest you
Website & Operations:
- To administer and improve our website and booking system
- To measure the effectiveness of advertising and user engagement
- To provide interactive features when you choose to use them
Who We Share Your Data With
We may share personal data with:
- Group companies within Zova Transport
- Business partners, suppliers, or subcontractors for service delivery
- Payment processors and financial institutions
- Analytics providers to improve our website and services
- Legal authorities or regulatory bodies as required by law
- Safeguarding or child protection organizations as required
We may also share personal data:
- With your consent
- In the event of a business sale or transfer of assets
- To comply with legal obligations or protect rights and safety
Data Retention
We will only retain personal data for as long as necessary to provide our services or as required by law, generally up to 2 years after the last service interaction unless a longer period is required for legal, contractual, or safeguarding reasons.
Data Security
We take data security seriously:
- Data is stored on secure servers, accessible only by authorized personnel
- Access is protected with passwords and other security measures
- We maintain compliance with applicable data protection laws
Your Rights
Under the DPA 2018 and UK GDPR, you have the right to:
- Access your personal data and obtain a copy
- Correct any inaccuracies
- Request deletion or restriction of processing
- Withdraw consent where applicable
- Object to certain processing activities
- Receive personal data in a portable format
- Lodge a complaint with the Information Commissioner’s Office (ICO)
International Transfers
We will not send your personal data outside the UK or EU without your explicit consent. Some services may be operated in countries like Portugal, where appropriate safeguards are in place.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Zova Transport Ltd
Email: office@zovatransport.co.uk
Phone: 01603 381 372